Terms and Conditions
doubleUP wake + surf Murten – Version 25.04.2019
This document is a translation of the original German version. In case of discrepancies, the German version shall prevail.
By using sports equipment and participating in activities related to the offerings of the doubleUP club, hereinafter referred to as the operator, the guest or club member, hereinafter referred to as the customer, acknowledges the following terms and conditions.
Safety
Art. 1 Health
The customer confirms that they are in good health and possess the necessary physical requirements for water sports, in particular the ability to swim. The customer confirms that they are free from cardiovascular conditions as well as severe orthopedic ailments. The customer is required to take personal responsibility and make a realistic self-assessment regarding their physical well-being. Intoxicated persons may be denied access to the boat or prohibited from participating in the sport.
Art. 2 Minimum Age
The minimum age for participation in doubleUP activities is 8 years when accompanied by parents and 14 years without accompaniment. For underage customers, participation requires the consent of a legal representative. The legal representative confirms that the minor meets the necessary health and physical requirements. The legal representative is fully liable for any damages to persons, the boat, and equipment caused by the minor’s intentional or negligent misconduct.
Art. 3 Safety Equipment
For safety reasons, all sports equipment may only be operated and used while wearing a life jacket, wakeboard vest, or wakesurf vest. For children under 10 years of age, wearing a life jacket on the boat is recommended.
Art. 4 Instructions from the Boat Operator
The instructions of the boat operator must always be followed.
Liability
Art. 5 Liability is the Responsibility of the Participant
The execution of water sports activities and the use of sports equipment are at the customer's own risk. Water sports activities involve unavoidable risks. By making a booking, the customer acknowledges that they are aware of the risks associated with water sports. If the customer wishes to receive more detailed information about these risks, they should consult the boat operator before engaging in the activity.
Art. 6 Personal and Property Damage
The operator is only liable for personal and property damage in cases of intent or gross negligence. In all other cases, the customer cannot make any claims against the operator. The operator assumes no liability for valuables and personal equipment, such as customer materials, that are deposited, stored, or kept on the premises. It is advisable to take out appropriate insurance for personal belongings and/or accidents.
Art. 7 Damage to Rental Equipment and Boats
The customer is responsible for maintaining rental equipment in proper condition and returning it undamaged. In cases of intentional or negligent damage or loss, the customer must cover the cost of repair or replacement. The customer is also liable for any damages to the boat caused by their negligence.
Costs
Art. 8 Prices
All prices are in Swiss francs. Sessions, events, and booked services are charged directly after they have been provided. Refunds in cash are not possible. The operator reserves the right to invoice part or all of the costs in advance for certain offers.
Art. 9 Cancellations and Withdrawal from Booked Services
Gebuchte Sessions und Firmenevents können bis 24 h vorher per E-Mail bzw. über den Link in der Bestätigungsmail abgesagt werden. Bei kurzfristigeren Absagen wird eine Stornogebühr von CHF 50.00 für die Session fällig. Events werden zum vollen Preis verrechnet.
Der Betreiber behält sich das Recht vor, eine Session aus wetterbedingten oder boottechnischen Gründen auch kurzfristig abzusagen, in diesem Fall werden bereits bezahlte Leistungen rückvergütet.
Art 9.1 Cancellation of events
Cancellation by the Customer: Due to the increased planning effort and reserved capacities for events, the following cancellation fees apply in the event of a cancellation by the customer (as a percentage of the agreed total amount):
Up to 30 days before the event: 0 % (free of charge)
29 to 15 days before the event: 50 %
14 to 5 days before the event: 75 %
Less than 5 days before the event: 100%
Weather-Related Cancellation by doubleUP: As our sports activities depend heavily on safe weather and water conditions, doubleUP reserves the right to cancel the event for weather-related reasons (e.g., storms, thunderstorms, equipment risks) at any time—including at short notice—without replacement. In this case, any deposits already paid by the customer will be refunded in full. Further claims for compensation on the part of the customer are excluded.
Operations
Art. 10 Minute Packages
Minute packages cannot be transferred to other individuals. However, they can be shared within the family package or minute sharing program if this is noted with the operator. Unused minutes can be carried over to the next season, provided the membership fee has been paid by April 30. Otherwise, any remaining minutes will expire.
Art. 11 Smoke & Alcohol Prohibition
Smoking and alcohol are strictly prohibited on the boat and the dock. This also includes e-cigarettes and vapes.
Art. 12 Sun Protection
Sprays may not be used on the boat.
Data Protection
Art. 12 Personal Information
Customer data is treated confidentially and will not be shared with third parties. The email addresses of members and guests are used for sending newsletters. The newsletter can be unsubscribed from by emailing: welcome@double.ch.
Art. 13 Photo and Video Recordings
Photos and videos taken during a session or event by a person engaged by doubleUP may be used by doubleUP on its website and social media platforms, such as Facebook, Instagram, and Google+.
Legal Matters
Art. 14 Jurisdiction
Swiss law applies, even if bookings are made from abroad or the customer resides abroad. The place of jurisdiction for all claims related to doubleUP is Murten.